Shipping & Delivery Policy
Shipping and Delivery Policy
Effective Date: July 04, 2026
At MeteRad, we are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping and Delivery Policy explains how we process, ship, and deliver orders placed through our online store.
By placing an order with MeteRad, you agree to the terms outlined in this policy.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, promotional events, or holidays, processing times may be longer. If significant delays occur, we will make reasonable efforts to notify affected customers.
2. Shipping Destinations
MeteRad ships to customers within the regions and countries listed on our website during checkout.
If your location is not available during checkout, we may not currently offer shipping to your destination.
Customers are responsible for ensuring that the shipping address provided is accurate and complete.
3. Shipping Methods
We work with trusted shipping carriers to deliver your orders safely.
Available shipping options may include:
Standard Shipping
Expedited Shipping
Express Shipping
Available delivery methods and estimated transit times will be displayed during the checkout process.
4. Shipping Costs
Shipping charges are calculated based on factors such as:
Delivery destination
Package weight and dimensions
Selected shipping method
Order value
Promotional shipping offers
Shipping costs will be displayed before you complete your purchase.
From time to time, MeteRad may offer free shipping promotions on qualifying orders. Any applicable terms and conditions will be clearly stated on our website.
5. Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
Typical delivery estimates are:
Standard Shipping: 15–30 business days
Expedited Shipping: 7–15 business days
Express Shipping: 5–12 business days
Delivery estimates are provided for convenience and are not guaranteed.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, where available.
Tracking information may take up to 24 hours to become active after shipment.
7. International Shipping
International shipping may be available to select countries.
Customers are responsible for any applicable:
Customs duties
Import taxes
Value-added taxes (VAT)
Brokerage fees
Other government-imposed charges
These fees are determined by the destination country and are not included in the purchase price or shipping charges unless otherwise stated.
International delivery times may vary due to customs processing and local postal services.
8. Customs Delays
International shipments may be delayed due to customs inspections or import procedures beyond MeteRad’s control.
MeteRad is not responsible for delays resulting from customs clearance processes.
9. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect or incomplete address is provided:
Delivery may be delayed.
Additional shipping fees may apply.
Orders returned to MeteRad may be subject to reshipment charges.
If you notice an error in your shipping information, please contact us immediately. We will make reasonable efforts to update the information before your order is shipped.
10. Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
Checking with household members or neighbors.
Looking around your delivery location.
Contacting the shipping carrier.
If your package cannot be located, please contact our customer support team. While we will assist in investigating the issue, MeteRad is not responsible for packages confirmed as delivered by the shipping carrier, except where required by applicable law.
11. Delayed Deliveries
Although we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:
Severe weather
Natural disasters
Public holidays
Carrier service disruptions
Customs inspections
High shipping volumes
Labor strikes
Government actions
MeteRad is not liable for delivery delays caused by these circumstances.
12. Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve your claim promptly, please provide:
Your order number
A description of the damage
Clear photographs of the damaged item and packaging
We will review your claim and, where appropriate, provide a replacement, exchange, or refund in accordance with our Return and Refund Policy.
13. Refused or Undeliverable Orders
Orders that are refused, unclaimed, or returned due to an incorrect shipping address may incur additional shipping or handling charges.
Any eligible refund may be reduced by the original shipping costs and any return shipping charges incurred, unless otherwise required by law.
14. Risk of Loss
Ownership and risk of loss for products pass to the customer upon delivery of the order to the shipping address provided, subject to applicable consumer protection laws.
15. Shipping Restrictions
Certain products may be subject to shipping restrictions due to local laws, carrier limitations, or destination-specific regulations.
MeteRad reserves the right to cancel orders that cannot be shipped legally or safely.
16. Changes to This Policy
We reserve the right to update or modify this Shipping and Delivery Policy at any time.
Any changes will become effective upon posting the revised policy on our website. The “Effective Date” at the top of this policy will indicate the latest version.
17. Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us.
MeteRad
Email: info@meterad.com
Phone: +1 (321) 236-1102
Website: https://meterad.com/
Thank you for shopping with MeteRad. We appreciate your business and are committed to delivering your orders with care and efficiency.
