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General Question
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier’s portal. You can also view your order status at any time by logging into your account on the MeteRad website and visiting the "Order History" section
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging and tags intact. To start a return, please visit our [Returns Center] or contact our support team. Please note that certain items, such as final sale products, are non-returnable.
Do you offer international shipping?
Yes, MeteRad ships to most countries worldwide! Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Can I change or cancel my order after it's placed?
We move quickly to get your items to you, so there is a very limited window to make changes. If you need to update your shipping address or cancel an order, please contact us within one hour of placement. Once an order has reached the processing stage, we are unable to make further modifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For your security, all transactions are encrypted and processed through secure payment gateways.
What should I do if I receive a damaged item?
We're sorry for the trouble! If your order arrives damaged or defective, please contact our Customer Experience team within 48 hours of delivery. Include your order number and clear photos of the damage so we can prioritize a replacement or refund for you.
