Shipping and Delivery Policy

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Last Updated: March 18, 2026

At MeteRad Online Store (“we”, “us”, “our”, or “MeteRad”), we strive to get your orders to you as quickly and reliably as possible. This Shipping and Delivery Policy explains our processes, timelines, costs, and important details. Please read it carefully before placing an order.

We operate as an online retailer. This means that most products are shipped directly from our third-party suppliers, who may be located in the United States, China, or other global locations, to you. These suppliers and carriers manage shipping carriers, packaging, and exact transit times.

Order Processing Time

– Orders are typically processed within 2 to 5 business days after payment confirmation (Monday–Friday, excluding U.S. federal holidays).
– Processing includes order verification, supplier coordination, and preparation for shipment.
– Orders placed on weekends, holidays, or after cutoff times may begin processing the next business day.
– During peak seasons (e.g., holidays, sales events), processing may take up to 7 business days.

Shipping Methods and Estimated Delivery Times

Delivery times are estimates only and begin after processing is complete. Actual delivery depends on the carrier, destination, customs (for international orders), weather, and other factors beyond our control.

Shipping Method	Carrier Examples	Estimated Delivery Time (After Processing)	Notes
Standard Shipping (Domestic – US)	USPS, UPS, FedEx (varies by supplier)	7–15 business days	Most common; cost-effective
Expedited Shipping (Domestic – US)	USPS Priority, UPS/FedEx 2-Day (if available)	3–7 business days	Additional fee; not always offered
International Shipping	Varies (e.g., ePacket, China Post, DHL)	15–45 business days	Subject to customs clearance

– U.S. domestic orders: Most arrive within 7–15 calendar days total (processing + transit).
– International orders: Expect longer times due to customs processing. Some countries may experience delays of 30+ days.
– We ship to most countries worldwide, but we reserve the right to restrict or exclude certain destinations due to supplier limitations, high customs fees, or prohibited items.
– Tracking: Most orders receive a tracking number via email within 1–5 days after shipment. Check your spam folder or contact support if not been received.

Shipping Costs

– Shipping rates are calculated at checkout based on product weight, dimensions, destination, and selected method.
– Rates are displayed transparently before you complete your purchase.
– We may offer free standard shipping on orders over $50 USD within the contiguous United States (subject to change; check product pages or checkout).
– International customers are responsible for all import duties, taxes, VAT/GST, customs brokerage fees, and any additional charges imposed by their country. These are not included in our prices or shipping fees.

Important Disclaimers

– Delivery estimates are not guaranteed. We are not liable for delays caused by carriers, customs authorities, incorrect addresses, force majeure events (e.g., weather, strikes, pandemics), or other uncontrollable factors.
– Risk of loss passes to you once the package is handed to the carrier.
– Address accuracy: You must provide a complete and correct shipping address. We are not responsible for lost, misdelivered, or returned packages due to errors in the address you provide.
– Customs and prohibited items: For international orders, ensure the products comply with your country’s import laws. We are not liable for seized or rejected packages.
– Split shipments: Large or multi-supplier orders may ship in separate packages on different days.

Lost, Damaged, or Delayed Packages

– If your order is significantly delayed beyond 30 + 10 business days, contact us at support@meterad.com with your order number.
– For lost or damaged shipments: File a claim with the carrier using your tracking info. We will assist where possible and may issue a refund/replacement after investigation (typically 30–60 days for carrier resolution).
– Refer to our Return & Refund Policy for damaged/defective items.

Changes to This Policy

We may update this policy at any time. The revised version will be posted here with a new “Last Updated” date. Continued use of our site and services after changes constitutes acceptance.