Refund and Returns Policy
Return and Refund Policy
Effective Date: July 04, 2026
At MeteRad, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy explains the conditions and process for returning products purchased from our online store.
By placing an order with MeteRad, you agree to this Return and Refund Policy.
1. Return Eligibility
You may request a return within 30 days of receiving your order, provided that the item:
Is unused, unworn, and unwashed.
Is in its original condition.
Has all original tags attached.
Is returned in its original packaging whenever possible.
Is accompanied by proof of purchase, such as an order confirmation or receipt.
Items that do not meet these requirements may not qualify for a refund or exchange.
2. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
Gift cards
Final sale or clearance items
Personalized or custom-made products
Undergarments, swimwear, or intimate apparel where prohibited for hygiene reasons
Products showing signs of wear, washing, alteration, or misuse
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
Your order number
A description of the issue
Clear photographs showing the damage or defect
After reviewing your request, we may offer a replacement, exchange, store credit, or full refund, depending on the circumstances.
4. How to Start a Return
To initiate a return:
Contact our customer support team with your order details.
Wait for return authorization and instructions.
Package the item securely.
Ship the item to the return address provided by MeteRad.
Returns sent without prior authorization may experience delays or may not be accepted.
5. Return Shipping
Unless the return is due to our error (such as receiving the wrong, damaged, or defective item), customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law or the return results from our mistake.
We recommend using a trackable shipping service and retaining proof of shipment, as MeteRad is not responsible for items lost or damaged during return transit.
6. Inspection of Returned Items
Once your return is received, our team will inspect the item to verify that it meets the eligibility requirements outlined in this policy.
We will notify you of the status of your return after the inspection is complete.
7. Refunds
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Refunds generally include the purchase price of the returned item. Shipping charges are not refunded unless the return is the result of our error or otherwise required by law.
Please allow 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your financial institution or payment provider.
8. Exchanges
We offer exchanges for eligible items when a different size or color is available.
If the requested replacement is unavailable, you may choose:
A refund
Store credit (where offered)
An alternative product of equal value (subject to any applicable price difference)
9. Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must instead follow the return process described in this policy.
10. Refused or Undeliverable Packages
If an order is returned to MeteRad because it was refused, unclaimed, or could not be delivered due to an incorrect shipping address provided by the customer, we may deduct any applicable shipping or handling costs from the refund.
11. Fraud Prevention
MeteRad reserves the right to refuse returns or refunds in cases of suspected fraud, abuse of the return policy, excessive return activity, or other misuse of our services.
12. Consumer Rights
Nothing in this Return and Refund Policy limits or excludes any rights or remedies that cannot be waived under applicable consumer protection laws.
13. Changes to This Policy
We may update this Return and Refund Policy from time to time to reflect changes in our business practices or legal obligations.
Any updates will become effective upon posting the revised policy on our website. The “Effective Date” at the top of this policy will indicate the latest version.
14. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us.
MeteRad
Email: info@meterad.com
Phone: +1 (321) 236-1102
Website: https://meterad.com/
We appreciate your trust in MeteRad and are committed to providing quality products and exceptional customer service.
