FAQ’s

When it comes to purchasing online from any store, including the MeteRad Store, safety generally depends on several factors. Here are some key aspects to consider to assess the safety of buying from an online store:

1. Website Security: Check if the website uses HTTPS, which indicates that the connection is secure. Look for a padlock icon in the address bar.

2. Reputation: Research the store's reputation by reading customer reviews and ratings. Look for feedback on social media, review sites, and forums.

3. Payment Methods: Ensure that the store offers secure payment options, such as credit cards or trusted payment processors like PayPal, which provide buyer protection.

4. Return and Privacy Policies: Review the store's return policy, shipping policy, and privacy policy to understand your rights as a consumer.

5. Customer Service: A reputable online store will usually have a responsive customer service team. Look for contact information and see if they provide multiple ways to reach them (phone, email, chat).

6. Contact Information: Legitimate online stores provide clear contact information, including a physical address and phone number.

7. Secure Checkout: Ensure that the checkout process is secure and that your personal and financial information is protected.

If you have specific concerns or questions about the MeteRad Store, it’s a good idea to research further or contact their customer service for clarification. Always trust your instincts; if something feels off, it's wise to proceed with caution.

1. Standard Shipping: This is typically the most economical option and may take longer for delivery, often ranging from 20 to 30 business days, depending on the destination.

2. Expedited Shipping: This method offers faster delivery, usually within 10 to 15 business days. It is a bit more expensive than standard shipping.

3. Express Shipping: For customers who need their items quickly, express shipping can deliver packages as fast as 7 to 12 business days. This option often comes at a premium price.

4. International Shipping: The price and the delivery time depend on your location.

6. Flat Rate Shipping: we charge a flat rate shipping for USA and other countries.

7. Free Shipping: Free US shipping on order over $25.00

To place an order at MeteRad Store, follow these simple steps:

1. Browse Products: Start by exploring our selection of products. You can use the search bar or navigate through categories to find what you're looking for.

2. Select an Item: Once you’ve found a product you wish to purchase, click on it to view more details. Make sure to select any options (like size or color) if applicable.

3. Add to Cart: Click the "Add to Cart" button to place the item in your shopping cart. A confirmation will usually appear to let you know the item has been added.

4. Review Your Cart: When you’re ready to checkout, click on the shopping cart icon at the top of the page. Review your selected items, adjust quantities if necessary, and ensure everything is correct.

5. Proceed to Checkout: Click on the "Checkout" button. You may be prompted to log in to your account or create a new one if you haven’t already.

6. Enter Shipping Information: Fill in your shipping address and select your preferred delivery method.

7. Payment Information: Choose your payment method and enter your payment details. Rest assured, our secure checkout process protects your information.

8. Confirm Your Order: Review your order summary, ensuring all details are correct. Once you’re ready, click the “Place Order” button to complete your purchase.

9. Order Confirmation: After placing your order, you will receive a confirmation email with your order details and tracking information once it’s shipped.

If you have any questions during the process, feel free to reach out to our customer support team for assistance. Happy shopping!

To cancel or change your order at MeteRad Store, please follow these steps:

1. Log into Your Account: Go to the MeteRad Store website and log into your account using your credentials.

2. Access Your Orders: Navigate to the "My Orders" section in your account dashboard. Here, you will find a list of your recent orders.

3. Select the Order: Click on the order you wish to cancel or change to view its details.

4. Cancellation: If you want to cancel the order and it hasn’t already been shipped, look for a "Cancel Order" option. Confirm your cancellation when prompted.

5. Change Order: If you wish to change your order, such as updating the shipping address or modifying the items, contact our customer support team directly as changes may need to be processed manually, especially if the order is already being prepared for shipment.

6. Confirm Changes: If changes are made, ensure you receive a confirmation email detailing the updates to your order.

**Important Notes**:
- Orders can usually be canceled or changed within a limited time frame. If your order has already been shipped, you may need to initiate a return process instead.
- For any issues or specific inquiries, feel free to reach out to our customer support team for assistance.

Thank you for shopping with us!