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Last Updated: March 18, 2026

Welcome to MeteRad Online Store (“we”, “us”, “our”, or “MeteRad”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at www.meterad.com, and the purchase of products and services offered through the Site collectively, the “Services”.

By accessing or using the Site, placing an order, or otherwise interacting with our Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or place any orders.

We may update these Terms at any time. The updated version will be posted here with a revised “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the new Terms.

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site or place orders. By using the Site, you represent that you meet this requirement and have the legal capacity to enter into these Terms.

Account Registration

Some features may require creating an account. You agree to provide accurate, current, and complete information and to update it as needed. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Products and Orders

– All products are subject to availability. We reserve the right to discontinue any product at any time.
– Product descriptions, images, and pricing are provided for convenience and may contain errors. We are not liable for inaccuracies.
– Orders are offers to purchase; we may accept or reject any order (in whole or in part) for any reason, including pricing errors or stock issues.
– We operate as a dropshipping/e-commerce retailer. Many products are fulfilled and shipped directly by third-party suppliers. Delivery times, tracking, and packaging are controlled by those suppliers.

Pricing and Payment

– All prices are in USD and exclude taxes, shipping, and duties unless stated otherwise.
– You are responsible for all applicable taxes, customs fees, import duties, and brokerage charges.
– We accept online payment methods, e.g., credit/debit cards, PayPal, etc. Payment is processed securely via third-party gateways.
– By placing an order, you authorize us (or our processor) to charge your chosen payment method.
– We reserve the right to correct obvious pricing errors even after an order is placed.

Shipping and Delivery

– Estimated delivery times are provided as guidance only and are not guaranteed.
– Shipping originates from various global locations (depending on the supplier). Transit times vary significantly by destination.
– Risk of loss passes to you upon handover to the carrier.
– We are not responsible for delays, lost packages, customs holds, or issues caused by carriers or customs authorities.
– Title to products passes to you upon full payment. For more information, learn more on our shipping and delivery page.

Returns, Refunds, and Exchanges

Our Return & Refund Policy is available on this page and forms part of these Terms.
In summary:
– Returns are accepted within 15 days of delivery for most items, provided they are unused, in original packaging, and meet our conditions, returns are accepted.
– Refunds are issued to the original payment method after we receive and inspect returned items.
– Certain items (e.g., personalized, hygiene-related, or final-sale products) are non-returnable.
– You are responsible for return shipping costs unless the item is defective or we sent the wrong product.

Intellectual Property

All content on the Site (text, graphics, logos, images, software) is owned by MeteRad LLC or our licensors and protected by U.S. and international copyright, trademark, and other laws.
You may not reproduce, modify, distribute, or create derivative works without our express written permission.

User Conduct

You agree not to:
– Use the Site for unlawful purposes
– Interfere with the Site’s operation
– Attempt to gain unauthorized access
– Post harmful, abusive, or infringing content
– Use automated systems (bots, scrapers) without permission

Limitation of Liability

To the fullest extent permitted by law:
– The Site and products are provided “as is” and “as available” without warranties of any kind (express or implied).
– We are not liable for indirect, incidental, consequential, special, or punitive damages (including lost profits, data loss, or business interruption), even if advised of the possibility.
– Our total liability shall not exceed the amount you paid for the product(s) giving rise to the claim.

Indemnification

You agree to indemnify and hold MeteRad LLC, its officers, directors, employees, agents, and suppliers harmless from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

Third-Party Links and Services

The Site may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or availability. Your interactions with them are at your own risk.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Indiana, Florida, or any other state without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the state or federal courts located in Indiana or Florida. You agree to submit to the personal jurisdiction of those courts.

Severability and Waiver

If any provision is held invalid, the remainder remains in effect. Our failure to enforce any right does not constitute a waiver.

Changes to Terms

We may modify these Terms at any time. We will post the revised version on the Site. Your continued use after the effective date constitutes acceptance.