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General Question
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website. You can also track your status directly in your MeteRad Account dashboard.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Visit our Returns Center to initiate a request.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can cancel or modify an order within 1 hour of placement by contacting our support team or using the 'Cancel' button in your order history.
How do I apply a discount code?
You can enter your promo code during the final stage of checkout. Simply type the code into the "Discount Code" field and click 'Apply' to see your updated total.
Do you offer international shipping?
Yes! MeteRad currently ships to over 50 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
